Skip to content
Ledgerline
Menu

Shipping & Delivery Policy

Everything we sell is digital. There is no physical shipment. Access is delivered by email as soon as your payment is confirmed.

Effective 9 September 2026

1. What is delivered

One email to the address you entered at checkout, containing your access link (or links, for the bundle and membership) and your GST invoice. The same email carries your order id and payment reference for your records.

2. When

The email is sent automatically when the payment aggregator notifies us that your payment is captured. For UPI and cards this is normally within seconds of paying, and almost always within 10 minutes. Netbanking confirmations from some banks can take longer. Pending UPI payments can take up to 2 hours to resolve; you receive the email if the payment succeeds.

3. If the email has not arrived in 30 minutes

  1. Check spam, promotions, and any filters. Search for “Ledgerline”.
  2. Use the Resend email button on the payment confirmation page. It checks your payment status and sends the email again.
  3. Still nothing: WhatsApp +91 98110 24680 or email support@ledgerline.co.in with your order id or the UPI transaction reference (UTR) from your payment app. We reply during Monday to Saturday, 10:00 to 18:00 IST and resolve access within 2 working days, or refund in full under the Refund Policy.

4. Wrong email address

If you typed the wrong address, contact us with your payment id or UTR and the correct address. We verify the payment and re-send the access email to the corrected address.

5. Access duration

Individual courses and the bundle: for as long as we run the course, and at least 12 months. Membership: while payments continue. Details in the Terms & Conditions.

6. No physical goods

We do not ship books, certificates, or hardware. No shipping charges apply and no delivery address is collected. The state you select at checkout is used only to compute GST.