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Grievance Officer

If support has not resolved your problem, or your complaint is about how we handled your personal data, write to the person below. This is the escalation point required under the Information Technology Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the DPDP Act, 2023.

Effective 9 September 2026

Contact

NamePriya Nair
DesignationGrievance Officer, Ledgerline Learning Private Limited
Emailgrievance@ledgerline.co.in
Phone+91 98110 24680, Monday to Saturday, 10:00 to 18:00 IST
Postal addressUnit 204, Second Floor, Plot 17, Nehru Place, New Delhi 110019, Delhi, India

Response times

AcknowledgementWithin 48 hours, with a reference number
ResolutionWithin 15 days of receipt
If we need more timeWe tell you why and give a new date before the 15 days end

What to include

  • Your name and the email address used at checkout
  • Order id or payment id, if the complaint is about a purchase
  • What happened, when, and what you have already tried with support
  • What outcome you want

Before you escalate

Most problems are fixed faster by support: WhatsApp +91 98110 24680, email support@ledgerline.co.in, or phone +91 98110 24680. See Contact Us. Refund requests inside the 7-day window do not need to go through the Grievance Officer; support approves them directly.

If you are still not satisfied

For consumer complaints you may approach the National Consumer Helpline (1915) or a consumer commission under the Consumer Protection Act, 2019. For personal data complaints you may approach the Data Protection Board of India after exhausting this process. For a payment that was debited but not credited to us, your bank and the payment aggregator run the chargeback or UPI dispute process; we cooperate with both.