1. Individual courses and the all-access bundle
| Refund window | 7 calendar days from the date and time of payment |
|---|---|
| Amount | 100% of what you paid, including GST |
| Condition | None. You do not need to give a reason. |
| How to ask | Email support@ledgerline.co.in or WhatsApp +91 98110 24680 with your order id (it starts with order_ and is in your access email) |
| Method | Refunded through the payment aggregator to the same UPI id, card, bank account, or wallet you paid with |
| Timeline | We approve or reply within 2 working days of your request. The refund is issued immediately on approval. The money shows in your account within 7 working days; UPI refunds are usually same day, card refunds depend on your bank. |
| After refund | Your access link stops working and the GST invoice is cancelled by a credit note emailed to you |
After 7 days, purchases are non-refundable. You keep access under the licence in the Terms & Conditions.
2. Membership
- Cancel at any time from the link in any membership email, or by writing to support@ledgerline.co.in. We confirm cancellation by email within 1 working day.
- Cancellation stops the next monthly charge of ₹800.
- Access continues until the end of the month already paid for.
- The current month is not refunded, in part or in full, except in the cases in section 3.
- If you were charged after you cancelled, tell us and we refund that charge in full within 7 working days.
3. Always refunded in full
- Duplicate payment. If you were charged twice for the same course, the second payment is refunded automatically once we see it, and in any case within 2 working days.
- Paid but no access. If a payment was debited and you did not receive an access email within 30 minutes, first use the resend option on the confirmation page or contact us. If we cannot deliver access within 2 working days, we refund in full.
- Course withdrawn. If we withdraw a course within 12 months of your purchase without providing a replacement, we refund the price paid.
4. Live cohorts
If a course is sold in a live-cohort format, its page states the start date. Refunds are available in full until 48 hours before the first session. After that, you may transfer your seat to the next cohort once, free of charge, but no refund is available.
5. Failed or pending payments
If money left your account but the payment shows as failed, the bank reverses it automatically, usually within 5 to 7 working days. We cannot speed this up, but we can share the payment reference so you can raise it with your bank. Pending UPI payments resolve within 2 hours; you will receive the access email if the payment succeeds.
6. How to reach us about a refund
Email support@ledgerline.co.in, WhatsApp +91 98110 24680, or call +91 98110 24680 during Monday to Saturday, 10:00 to 18:00 IST. If you are not satisfied with the answer, write to our Grievance Officer.